InterVentis Global

Consultants in Critical Risk, Conflict, Crises and Negotiation


Negotiating Cyber Extortion

Connectivity has its toll. According to recent research cyber extortion is the most common crime, with a global estimate of $2.7 Billion paid in ransom during 2018.  No industry is immune. No company or individual are completely secure.  From sextortion of high-net individual, through ransomwares such as Ryuk or Wannacry that has shut down entire business operations and governmental services, to more a complicated cyber extortion cases, where your most valuable data has been taken “hostage”.  Despite the wide-spread of cyber extortion practices, still, the common reaction is either countering the attack solely with technological measures or surrender immediately and pay the ransom. Negotiation as a tactical tool is still underused.  Tactical engagement is a set of engagement, communication, and negotiation strategies and tactics, performed by professional negotiators, that aim to reduce uncertainties, classify the event, profile the perpetrator, and support the technological cyber experts’ work in mitigating the risk and restore routine operation.  Tactical crisis engagement extends beyond the simplistic questions of “whether we should contact the hacker?” or “should we pay the ransom?” and is deployed as an integral element of professional Incident Response (IR) teams.

Called by law enforcement throughout the world to negotiate lives, let the same professionals save your ventures from major losses. Our negotiations teams have ample experience negotiating and managing extortion crises. We will help you overcome the time pressure, potential damages, and multi-stakeholder complexity of the cyber-extortions, as well as:

  • Guiding first responders in your company;
  • Plug-in into the existing IR structures;
  • Engage with the attackers using various communication platforms;
  • Complete a comprehensive profile of event and perpetrators;
  • Guide and monitor the intelligence gathering capacities;
  • Support the risk assessment and executive decision making;
  • Support legal and PR teams, to amplify the communication with the hackers;
  • Negotiate with the cyber-criminals according to a pre-defined mandate and strategy.
  • Assist in building a recovery and prevention plans on various affected frontiers.
  • On a pre-crisis basis, our team will:
  • Present executive leadership with the comprehensive methodology of tactical crisis engagement, and cyber-extortion dynamic;
  • Train first responders in how to avoid typical communication mistakes;
  • Work with legal teams in order to expose them to tactical crisis engagement, for better cooperation;
  • Coach executive leadership during cyber-crisis simulations (war-games);
  • Attend as “hackers” in “Red Team” simulations.